Frequently Asked Questions
Everything you need to know about NAK Hair products and services.
Are NAK Hair products vegan and cruelty-free?
Yes, we are committed to ethical beauty. The majority of our range is 100% vegan-friendly, and we are proudly certified cruelty-free, ensuring no animal testing is involved in our formulations.
Do your products contain sulfates or parabens?
No, NAK Hair products are formulated without harsh sulfates and parabens. We use high-quality, gentle ingredients designed to protect your hair and scalp while maintaining natural moisture.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express options are available at checkout for faster delivery. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on hair care products that have been opened or used.
Can I use NAK Hair products on color-treated hair?
Absolutely. Our formulations are specifically engineered to be color-safe, featuring our unique Bio-Marine Complex to help prevent color fade and enhance vibrancy.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay to make your shopping experience seamless.